Managed Services

Our managed services offering allow clients to concentrate on current and future projects while leaving the day to day running of their IT systems to us. LANStatus has the tools, methodology, and backing expertise to work with your organization or business to establish trusted network support alongside strategic technical expertise. Our managed service offerings include:

• Remote, real-time monitoring of servers, PCs, and server backups with e-mail alerts
• Server statistic visibility
• 9x5 alerts and technical support (via telephone) for servers, PCs, and network devices
• Anti-virus and anti-spyware application licensing and management
• Auto-updated patch management
• Service pack installation for servers
• Temp file removal for PCs
• Advanced notification for critical updates and security alerts
• Virtual CIO services & business planning review
• Reporting & trend analysis
• Preventative care
• Dedicated engagement
• On-site PC, server, and network device support (when needed)
• Storage & backup disaster recovery
• E-mail protection & security
• Infrastructure assistance

 

LANStatus’ managed services offer a tested approach to enhancing, guiding, or fully managing your IT environment, allowing your personnel to focus less on the day-to-day technical management and more on your organization’s core operations. Contact us today to learn more about our managed service offerings.

 

IT Assessment

LANStatus begins every managed service engagement with an assessment of the existing server and network environment. This includes:

• Assessment of Workstations and Servers
• Citrix Environment Assessment (when applicable)
• Network Assessment
• Review of ISP, 3rd-party applications, and existing vendors
• Thorough reporting
• Identification of pros and cons of current infrastructure design
• Identification of existing areas of concentration
• Mapping of potential issue resolutions
• Suggestion of industry trends and products to spearhead improvements
• Deliverables:

• Assessment Document
• Current State/Desired State Summary

 

Server Support

LANStatus offers professional management of both Citrix and Microsoft server environments. Our server support includes:

• System monitoring, alert processing, and outage processing
• 24/7 technical support via phone, remote access, and server/OS administration from level 1, 2, and 3 engineers.
• On-site technical assistance (as needed)
• Windows patch management
• Windows Service Pack and non-critical updates
• Server and infrastructure device assistance via remote troubleshooting
• Vendor coordination
• Support requests via phone or e-mail

 

Network Device & Cisco Support

LANStatus provides management of environments utilizing Cisco Unified Communications. This includes:

• Technical support administration, and troubleshooting for server, OS, and infrastructure devices via phone and remote access
• Quarterly reporting to highlight system issues, resolutions, trends, and recommendations for alteration
• Monitoring of routers, switches, firewalls, circuits, and servers
• Windows OS patch management and Service Pack installation
• Vendor coordination
• Software support and upgrades

 

Workstation Support

We manage and administer Microsoft PC workstations running Windows XP or higher. Our Workstation Support offerings include:

• Technical phone and remote access support
• Monitoring and management of anti-virus and anti-spyware applications
• Patch management
• Temporary file removal
• PC imaging
• Remote maintenance
• On-site workstation maintenance & support (as needed)

 

Remote System Monitoring

Our proactive system monitoring activities provide continuous monitoring for your servers, PC workstations, and network devices. This includes:

• Server and network infrastructure alert notification for:

• Hardware thresholds and availability (mem., disk, CPU, UPS, RAID)
• Windows 2000 and above
• Active directory
• Microsoft Exchange Server 2000 and above
• Microsoft SQL Server 2000 and above
• Citrix Presentation Server
• Virus activity

Note: our device monitoring activities includes the installation of monitoring software

 

Help Desk

LANStatus provides first-class support via our Help Desk, offering support for most popular applications, including Word, Excel, Outlook, and more. Our Help Desk support is provided by Apollo Health Street Solutions, the market leader in technical help desk solutions.

 

Data Storage Service

Our data storage offerings provide a solution for disaster recovery and data loss and include:

• Extreme Model Storage Server (w/ 256 bit encryption)
• 2TB, RAID10 local storage
• Backup support for up to 10 servers
• 100GB off-site storage
• E-mail and file recovery
• Server recovery
• Server virtualization

 

Managed Mail Services

Our first-class e-mail defense solutions offer the following benefits:

• Spam blocking
• Virus & worm scanning
• Content & attachment filtering
• Fraud protection
• Attack protection
• Outbound message filtering
• Quarantine management
• 24-7 monitoring and protection
• MX Logic message continuity & disaster recovery

 

Hardware Maintenance

• Hardware support
• Guaranteed protection
• On-call technical availability
• Parts replacement

 

VCIO Service

• Quarterly IT reporting to CIO
• Alignment of business goals, budget, and IT processes
• Infrastructure review
• Executive recommendations
• Dedicated executive contact for business/IT inquiries
• Annual review of IT business

 

Benchmark Review

• Overview and recommendations of IT best practices
• 3rd party review of IT initiatives and personnel
• IT review with engineers
• Executive presentation

 

Dedicated Engagement Team

LANStatus offers accountability to ensure client satisfaction:

• Dedicated customer support
• Vendor escalation teams

 

Preventative Care

We offer proactive remote maintenance on targeted areas of the covered infrastructure. These measures allow for:

• Monthly, quarterly, and bi-annual services
• Summary following each preventative care service

 

MANAGED CARE COMPARISON CHART
DESCRIPTION	BASIC $15 / PC $75 / Server $75 / Network	ENHANCED $30 / PC $225 / Server $75 / Network	PREMIUM $55 / PC $300 / Server $75 / Network
On-site scheduling of technician	1-2 days	Next Day	Same day
Phone and Remote Support Sessions	15 min per PC/Server included, then billed in 15 min. increments	15 min per PC/Server included,then billed in 15 min. increments	Included
24-7 Remote Monitoring	Included	Included	Included
On-site scheduling of technician	Included	Included	Included
Server stability and performance	Included	Included	Included
Notification of unusual events	Included	Included	Included
Daily back up monitoring	Included	Included	Included
Daily firewall monitoring	Included	Included	Included
Executive Summary Monthly Report	Included	Included	Included
Unlimited Remote Patch Mgmt.	Included	Included	Included
Online custom client portal	Included	Included	Included
Creation of AUP (acceptable user policy)	Included	Included	Included
Quarterly review and planning meeting	Included	Included	Included
Daily system status e-mail	Included	Included	Included
Client access to Virtual System Administrator for remote control and access to network		Included	Included
Spyware monitoring and removal		Included	Included
Virus Definition Updates**		Included	Included
Adding and removing users		Included	Included
Unlimited workstation application software upgrades*		Included	Included
Unlimited Server application software upgrades		Included	Included
Repair of failed equipement		Included	Included
Installation of new hardware and software*			Included
Virus REMOVAL and cleaning Vendor liaison*			Included
Shopping and ordering warranty parts*			Included
Bi-Annual Preventive Maintenance Performed			Included
Annual Strategy Reviews			Included
Anti-Virus and Anti-Spam Filtering on Email including DR backup for email		2.50 per user per month	Included
Off-Site Back-up Once a Day		Optional - based on storage backed up	Optional - based on storage backed up